Aloha! Thank you for your interest in applying for our DHHL Mortgage Assistance Program. Please note some of the reminders listed below:

  • Only 1 person from each household can apply for the DHHL Mortgage Assistance Program
  • If you have a change in information or forgot to add something to your application after submission, please wait for your assigned Case Manager to reach out to you
  • You can always click 'SAVE DRAFT' at the bottom of the application and come back to this site to complete your application and then click 'SUBMIT' to submit it for further processing
  • We are following strict compliance requirements outlined in the federal Consolidated Appropriations Act, 2021.  We are unable to qualify individuals outside of the scope the program.  For full details, please refer to

Please keep in mind of the requirements below:

  • Applicants MUST show proof of a DHHL lease
  • Applicants MUST be 18 years of age or older
  • Applicants MUST reside in the state of Hawaii
  • Applicants MUST pay a mortgage
  • In order to meet the demonstration of hardship requirements, 1 member of the household needs to have qualified for unemployment benefits or experienced a loss of income directly or indirectly due to COVID-19, OR 1 or more individuals in the household can demonstrate a risk of homelessness or housing instability which may include past due utility/mortgage bills or eviction notice or any unsafe or unhealthy living conditions
  • Eligible bills are as follows:
  1. Mortgage (AFTER April 2020)
  2. Property Tax
  3. Water
  4. Electricity
  5. Gas
  6. Sewage
  7. Trash
  8. Homeowners Insurance
  9. Flood Insurance
  10. Association/Common Area Fees

Thank you for your interest in the DHHL Mortgage Assistance Program.  Once your account is created you can return to add more documents, or check on the status of your application by logging back in.  If you have questions please email
If you are experiencing technical difficulties with the application or with your Submittable account, please contact Submittable Customer Support here:

We use Submittable to accept and review our submissions.