Aloha! Thank you for your interest in applying for our Hoʻāla Assistance Program. Please note some of the reminders listed below:

  • Only 1 person from each household can apply for the Hoʻāla Assistance Program 
  • The person in the household applying MUST be the one who has experienced financial hardship DIRECTLY related to the COVID-19 pandemic
  • If you have a change in information or forgot to add something to your application after submission, please wait for your assigned Case Manager to reach out to you
  • You can always click 'SAVE DRAFT' at the bottom of the application and come back to this site to complete your application and then click 'SUBMIT' to submit it for further processing

  This application will require some of the following documents:

  • Proof of Oahu Residency (one of the following):
    • Valid Hawaii State ID or Drivers License showing Oahu residency;
    • or another form of Photo ID and documentation showing applicant’s name and address (i.e. utility, bank, and/or medical statements, paystubs);
  • Income Verification (Required for all income generating household members): 
    • 1 most recent paystubs;
    • and public benefits, pension and/or retirement statement(s) (if applicable)
    • and 2019 or 2018 Schedule C or 1099 for (self-employed individuals)
  • Proof of Hardship due to COVID-19 - one of the following:
    • Written notice from employer indicating loss of income due to COVID-19
    • Or other valid documentation showing hardship due to COVID-19
  • Document Reflecting Outstanding Payment (upload all applicable documents for your request):
    • Most recent Mortgage Statement
    • Most recent Rental Statement and/or Lease Agreement
    • Most recent Utility Statement (gas & electric, all other utility requests will depend on available funding) 
    • Most recent statement from Licensed Childcare Service or DHS provider
    • Most recent statement from Licensed Eldercare Service 
    • Most recent medical bill (i.e. COBRA payments)

You can always return your portal to check on the status of your application or to see any updates by coming back to this site and logging in with your information. You can also go back to our website (, click 'Submit' again, and log in with your information. 

If you have specific questions regarding your application and our program, contact us through our website (, or email us at, or (808)529-1624.

If you are experiencing technical difficulties with the application or with your Submittable account, please contact Submittable Customer Support here: 

We use Submittable to accept and review our submissions.